Gespeichert in:
| Titel: | How to give your users the LIS services they want |
|---|---|
| Von: |
Sheila Pantry and Peter Griffiths
|
| Person: |
Pantry, Sheila
Verfasser aut Griffiths, Peter 1948- |
| Hauptverfassende: | , |
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London
Facet
2009
|
| Ausgabe: | 1. publ. |
| Notation: | AN 77500 |
| Schlagwörter: | |
| Medienzugang: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018732194&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Zusammenfassung: | This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | VII, 192 S. 24 cm |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV035874473 | ||
| 003 | DE-604 | ||
| 005 | 20100429 | ||
| 007 | t| | ||
| 008 | 091209s2009 xx |||| 00||| eng d | ||
| 015 | |a GBA952616 |2 dnb | ||
| 020 | |z 9781856046725 |9 978-1-85604-672-5 | ||
| 035 | |a (gbd)0943521 | ||
| 035 | |a (OCoLC)320315559 | ||
| 035 | |a (DE-599)BVBBV035874473 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-12 |a DE-384 |a DE-11 |a DE-525 | ||
| 050 | 0 | |a Z711 | |
| 082 | 0 | |a 025.52 |2 22 | |
| 084 | |a AN 77500 |0 (DE-625)6313: |2 rvk | ||
| 084 | |a 24,1 |2 ssgn | ||
| 100 | 1 | |a Pantry, Sheila |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a How to give your users the LIS services they want |c Sheila Pantry and Peter Griffiths |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London |b Facet |c 2009 | |
| 300 | |a VII, 192 S. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 520 | |a This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. | ||
| 650 | 4 | |a Libraries / User satisfaction | |
| 650 | 4 | |a Information services / User education | |
| 650 | 4 | |a Library administration | |
| 650 | 4 | |a Information services |x User education | |
| 650 | 4 | |a Libraries |x User satisfaction | |
| 650 | 4 | |a Library administration | |
| 650 | 4 | |a Public services (Libraries) | |
| 650 | 0 | 7 | |a Benutzer |0 (DE-588)4138534-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Bibliothek |0 (DE-588)4006439-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistung |0 (DE-588)4012178-1 |2 gnd |9 rswk-swf |
| 688 | 7 | |a Bibliothekswesen, modern |0 (DE-2581)TH000013032 |2 gbd | |
| 689 | 0 | 0 | |a Bibliothek |0 (DE-588)4006439-6 |D s |
| 689 | 0 | 1 | |a Dienstleistung |0 (DE-588)4012178-1 |D s |
| 689 | 0 | 2 | |a Benutzer |0 (DE-588)4138534-2 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Griffiths, Peter |d 1948- |e Verfasser |0 (DE-588)140429212 |4 aut | |
| 856 | 4 | 2 | |m Digitalisierung BSBMuenchen |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018732194&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 940 | 1 | |n gbd | |
| 940 | 1 | |q gbd_4_1003 | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-018732194 | |
Datensatz im Suchindex
| _version_ | 1819310809462865920 |
|---|---|
| adam_text | Contents
Preface
.........................................___ix
1
Why this book?
.....................................1
Defining your users
......................................2
2
Understanding users
-
the what, why, where, when, how
and who
..........................................13
What services do
LIS
users need, and what should they have?
.13
Why we need to know about our users and their behaviour
___17
Where are the users of the service? How does this affect their
ideas and expectations of good service?
.................19
When to talk to users about their information needs
..........21
How users obtain information and how to assess their habits
.. .22
Who do you need to consider when planning and performing
the audit?
...........................................26
What next?
............................................31
Summary
..............................................31
3
What is the current knowledge about your users and
their needs
-
is it really predictable?
___..............33
Who and where are your users?
...........................33
Categorizing your users
..................................39
(Great) user expectations
................................40
Can you predict what your users want?
.....................41
Summary
.............................................42
VI HOW TO GIVE YOUR USERS THE
LIS
SERVICES THEY WANT
4
Great expectations: how
LIS
professionals can manage
and train users
....................................45
Managing users of the service
............................45
Levels of user expectations
...............................52
The role of the information professional in delivering
customer services
....................................55
What do we really know about user needs and behaviour?
___58
Summary
.............................................59
5
Using information about past user behaviour
...........61
The value of information about past user behaviour
..........61
Library surveys
.........................................62
What the results of your information audit may tell you about
user needs
..........................................65
Using the results of surveys to adjust services
...............68
Using the results of surveys to decide whether to close
services or create new ones
............................69
The value of information over time
.........................70
Summary
.............................................72
6
Making the most of knowing your users
...............73
Better strategic planning through analysis of user
behaviour
...........................................73
Communications
.......................................84
Achieving cost benefits and making better use of budgets
.....85
Summary
.............................................86
7
Keeping track of changes in what users want
..........87
Helping users to review their information needs
..............87
How to keep track of changes in what users want
............88
How and where to find information about changes in service
.. .89
Surveys and statistics
...................................90
Wider uses of information professional skills: reputation
management
........................................92
Know your users: building user loyalty and keeping it
.........95
CONTENTS
VII
What next?
............................................95
Summary
.............................................95
8
Tracking the future
.................................97
Keeping a watch on the wider changing world
...............97
Your networks
-
what can they tell you?
....................98
Users
................................................106
Summary
............................................118
9
Future perfect?
...................................119
Some recommendations
................................119
Is there a patron?
.....................................121
Politics
..............................................126
The library as place
....................................127
Shh, this is a digital library
...............................132
Shaping a modem library
...............................133
Challenges for the future
...............................134
Appendix
1
Reading list and references
...............137
Appendix
2
Where to go for further information
.........173
Index
.............................................187
|
| any_adam_object | 1 |
| author | Pantry, Sheila Griffiths, Peter 1948- |
| author_GND | (DE-588)140429212 |
| author_facet | Pantry, Sheila Griffiths, Peter 1948- |
| author_role | aut aut |
| author_sort | Pantry, Sheila |
| author_variant | s p sp p g pg |
| building | Verbundindex |
| bvnumber | BV035874473 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z711 |
| callnumber-raw | Z711 |
| callnumber-search | Z711 |
| callnumber-sort | Z 3711 |
| callnumber-subject | Z - Books and Writing |
| classification_rvk | AN 77500 |
| ctrlnum | (gbd)0943521 (OCoLC)320315559 (DE-599)BVBBV035874473 |
| dewey-full | 025.52 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.52 |
| dewey-search | 025.52 |
| dewey-sort | 225.52 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| edition | 1. publ. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02374nam a2200589 c 4500</leader><controlfield tag="001">BV035874473</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20100429 </controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">091209s2009 xx |||| 00||| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">GBA952616</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781856046725</subfield><subfield code="9">978-1-85604-672-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(gbd)0943521</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)320315559</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV035874473</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-384</subfield><subfield code="a">DE-11</subfield><subfield code="a">DE-525</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">Z711</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">025.52</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">AN 77500</subfield><subfield code="0">(DE-625)6313:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">24,1</subfield><subfield code="2">ssgn</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Pantry, Sheila</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">How to give your users the LIS services they want</subfield><subfield code="c">Sheila Pantry and Peter Griffiths</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London</subfield><subfield code="b">Facet</subfield><subfield code="c">2009</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">VII, 192 S.</subfield><subfield code="c">24 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries / User satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information services / User education</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Library administration</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information services</subfield><subfield code="x">User education</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries</subfield><subfield code="x">User satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Library administration</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Public services (Libraries)</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Benutzer</subfield><subfield code="0">(DE-588)4138534-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bibliothek</subfield><subfield code="0">(DE-588)4006439-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="688" ind1=" " ind2="7"><subfield code="a">Bibliothekswesen, modern</subfield><subfield code="0">(DE-2581)TH000013032</subfield><subfield code="2">gbd</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Bibliothek</subfield><subfield code="0">(DE-588)4006439-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Benutzer</subfield><subfield code="0">(DE-588)4138534-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Griffiths, Peter</subfield><subfield code="d">1948-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)140429212</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung BSBMuenchen</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018732194&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="n">gbd</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">gbd_4_1003</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-018732194</subfield></datafield></record></collection> |
| id | DE-604.BV035874473 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T14:02:02Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018732194 |
| oclc_num | 320315559 |
| open_access_boolean | |
| owner | DE-12 DE-384 DE-11 DE-525 |
| owner_facet | DE-12 DE-384 DE-11 DE-525 |
| physical | VII, 192 S. 24 cm |
| psigel | gbd_4_1003 |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Facet |
| record_format | marc |
| spellingShingle | Pantry, Sheila Griffiths, Peter 1948- How to give your users the LIS services they want Libraries / User satisfaction Information services / User education Library administration Information services User education Libraries User satisfaction Public services (Libraries) Benutzer (DE-588)4138534-2 gnd Bibliothek (DE-588)4006439-6 gnd Dienstleistung (DE-588)4012178-1 gnd |
| subject_GND | (DE-588)4138534-2 (DE-588)4006439-6 (DE-588)4012178-1 |
| title | How to give your users the LIS services they want |
| title_auth | How to give your users the LIS services they want |
| title_exact_search | How to give your users the LIS services they want |
| title_full | How to give your users the LIS services they want Sheila Pantry and Peter Griffiths |
| title_fullStr | How to give your users the LIS services they want Sheila Pantry and Peter Griffiths |
| title_full_unstemmed | How to give your users the LIS services they want Sheila Pantry and Peter Griffiths |
| title_short | How to give your users the LIS services they want |
| title_sort | how to give your users the lis services they want |
| topic | Libraries / User satisfaction Information services / User education Library administration Information services User education Libraries User satisfaction Public services (Libraries) Benutzer (DE-588)4138534-2 gnd Bibliothek (DE-588)4006439-6 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Libraries / User satisfaction Information services / User education Library administration Information services User education Libraries User satisfaction Public services (Libraries) Benutzer Bibliothek Dienstleistung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018732194&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT pantrysheila howtogiveyourusersthelisservicestheywant AT griffithspeter howtogiveyourusersthelisservicestheywant |