Verfügbarkeit: Organizational behavior :: Universität Regensburg

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Bibliographische Detailangaben
Titel:	Organizational behavior
Weiterer Titel:	Organizational behaviour
Von:	Stephen P. Robbins, San Diego State University ; Timothy A. Judge, University of Notre Dame
Person:	Robbins, Stephen P. 1943- Verfasser aut Judge, Timothy A.
Hauptverfassende:	Robbins, Stephen P. 1943- (VerfasserIn), Judge, Timothy A. (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Boston Pearson [2017]
Ausgabe:	Edition 17, global edition
Schriftenreihe:	Always Learning
Notation:	MS 5650 QP 340 QP 342
Schlagwörter:	Organizational behavior Führung Organisationsverhalten Unternehmen Organisationspsychologie Organisation Organisationssoziologie Lehrbuch
Medienzugang:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028846378&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	739 Seiten Illustrationen, Diagramme
ISBN:	9781292146300 9781292016559

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Datensatz im Suchindex

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adam_text	Preface 27 Introduction 1 What is Organizational Behavior? 40 The Individual 2 Diversify e Organizations 78 3 Attitudes anti Job Satisfaction 110 4 Emotions and Moods 138 5 Personality and Values 172 6 Perception and individual Decision Making 206 7 Motivation Concepts 244 8 Motivation: From Concepts to Applications 280 The Group 9 Foundations of Group Behavior 312 10 Understanding Work Teams 348 11 Com. •• mi 380 12 Leadership 418 13 Pome! and Politics 458 14 Conflict and Negotiation 494 15 Organization Structure 528 8 BRIEF CONTENTS 16 Organizational Culture 562 17 Human Re 18 Organizatlc 3 Policies and Practices 598 hange and Stress Management 640 -ppendix Research in Organizational Behavior 682 Comprehensive Cases 689 Glossary 703 Name Index 713 Organization Index 721 Subject Index 725 1 What Is Organizational Behavior? 40 The Importance of Interpersonal Skills 43 Management and Organizational Behavior 44 Management Roles 45 • Management Skills 46 • Effective versus Successful Managerial Activities 47 Complementing Intuition with Systematic Study 49 Big Data 49 Myth or Science? Management by Walking Around Is the Most Effective Management 50 Disciplines That Contribute to the OB Field 53 Psychology 53 • Social Psychology 54 • Sociology 54 • Anthropology 54 There Are Few Absolutes in OB 54 Challenges and Opportunities for OB 55 Economic Pressures 56 • Continuing Globalization 56 • Workforce Demographics 57 QlQi fo Personal Inventory Assessments Multicultural Awareness Scale 58 ^ Workforce Diversity 59 • Customer Service 59 • People Skills 59 • Networked Organizations 60 • Social Media 60 • Employee Well-Being at Work 60 • Positive Work Environment 61 • Ethical Behavior 62 An Ethical Choice Vacation Deficit Disorder 63 Coming Attractions: Developing an OB Model 64 An Overview 64 • Inputs 64 • Processes 65 • Outcomes 65 Career OBjectives What do I say about my termination? 67 Summary 70 Implications for Managers 70 Point/Counterpoint The Battle of the Texts 71 Questions for Review 72 Experiential Exercise Managing the OB Way 72 Ethical Dilemma There’s a Drone in Your Soup 73 Case Incident 1 Apple Goes Global 73 Case Incident 2 Big Data for Dummies 74 9 10 CONTENTS The Individual Diversity in Organizations 78 Diversity 81 Demographic Characteristics 81 • Levels of Diversity 82 An Ethical Choice Affirmative Action for Unemployed Veterans 83 Discrimination 83 Stereotype Threat 84 Personal Inventory Assessments Intercultural Sensitivity Scale 85 Discrimination in the Workplace 85 Biographical Characteristics 86 Age 86 Myth or Science? Bald Is Better 87 Sex 88 • Race and Ethnicity 89 • Disabilities 90 • Hidden Disabilities 91 Other Differentiating Characteristics 92 Tenure 92 • Religion 92 • Sexual Orientation and Gender Identity 93 Career OBjectives Is It okay to be gay at work? 94 Cultural Identity 95 Ability 95 Intellectual Abilities 96 • Physical Abilities 97 Implementing Diversity Management Strategies 98 Attracting, Selecting, Developing, and Retaining Diverse Employees 98 • Diversity in Groups 99 • Effective Diversity Programs 100 Summary 101 Implications for Managers 101 Point/Counterpoint Affirmative Action Programs Have Outlived Their Usefulness 102 Questions for Review 103 Experiential Exercise Differences 103 Ethical Dilemma The 30% Club in Hong Kong Aims to Uphold Board Diversity 103 Case Incident 1 Walking the Walk 104 Case Incident 2 The Encore Career 105 3 Attitudes and Job Satisfaction no Attitudes 113 Attitudes and Behavior 114 An Ethical Choice Office Talk 115 Job Attitudes 116 Job Satisfaction and Job Involvement 116 • Organizational Commitment 116 • Perceived Organizational Support 116 • Employee Engagement 117 • Are These Job Attitudes Really All That Distinct? 118 CONTENTS 11 Job Satisfaction 118 Measuring Job Satisfaction 118 • How Satisfied Are People in Their Jobs? 119 What Causes Job Satisfaction? 121 Job Conditions 121 • Personality 122 Phonal Inventory Assessments Core Seif Evaluation (CSE) Scale 122 Pay 122 • Corporate Social Responsibility (CSR) 123 Outcomes of Job Satisfaction 124 Job Performance 124 • Organizational Citizenship Behavior (OCB) 124 • Customer Satisfaction 125 • Life Satisfaction 125 Career OBjectives How can I make my job better? 126 The impact of Job Dissatisfaction 126 Counterproductive Work Behavior (CWB) 127 Myth or Science? Happy Workers Means Happy Profits 129 Managers Often “Don’t Get It” 129 Summary 130 Implications for Managers 130 Point/Counterpoint Employer-Employee Loyalty Is an Outdated Concept 131 Questions for Review 132 Experiential Exercise What Satisfies You about Your Dream Job? 132 Ethical Dilemma Because It’s Worth It? 132 Case Incident 1 The Pursuit of Happiness: Flexibility 133 Case Incident 2 Job Crafting 134 Emotions and Moods 138 What Are Emotions and Moods? 141 The Basic Emotions 141 Myth or Science? Smile, and the Work World Smiles with You 142 Moral Emotions 142 • The Basic Moods: Positive and Negative Affect 143 • Experiencing Moods and Emotions 144 • The Function of Emotions 145 Sources of Emotions and Moods 146 Personality 146 • Time of Day 147 • Day of the Week 147 • Weather 147 • Stress 150 • Social Activities 150 • Sleep 150 • Exercise 150 • Age 150 • Sex 151 Emotional Labor 151 Affective Events Theory 153 Emotional Intelligence 153 An Ethical Choice Should Managers Use Emotional Intelligence (El) Tests? 155 Q Q Q Personal Inventory Assessments Emotional Intelligence Assessment 155 Emotion Regulation 156 Emotion Regulation Influences and Outcomes 156 • Emotion Regulation Techniques 156 • Ethics of Emotion Regulation 158 12 CONTENTS OB Applications of Emotions and Moods 159 Selection 159 • Decision Making 159 • Creativity 160 • Motivation 160 • Leadership 160 • Negotiation 161 • Customer Service 161 »Job Attitudes 161 Career OBjectives How do I turn down the volume on my screaming boss? 162 Deviant Workplace Behaviors 162 • Safety and Injury at Work 16S Summary 163 Implications for Managers 163 Point/Counterpoint Sometimes Yelling Is for Everyone’s Good 164 Questions for Review 165 Experiential Exercise The Happiness Test 165 Ethical Dilemma Data Mining Emotions 165 Case Incident 1 Crybabies 166 Case Incident 2 Tall Poppy Syndrome 167 Personality and Values 172 Personality 175 What Is Personality? 175 Career OBjectives How do I ace the personality test? 176 Q Q Q Personal Inventory Assessments Personality Style Indicator 177 Personality Frameworks 177 The Myers-Briggs Type Indicator 178 • The Big Five Personality Model 178 • The Dark Triad 182 Other Personality Attributes Relevant to OB 184 Core Self-Evaluations (CSEs) 184 • Self-Monitoring 185 Myth or Science? We Can Accurately Judge Individuals’ Personalities a Few Seconds after Meeting Them 186 Proactive Personality 186 Personality and Situations 187 Situation Strength Theory 187 • Trait Activation Theory 188 Values 189 The Importance and Organization of Values 189 • Terminal versus Instrumental Values 190 • Generational Values 190 An Ethical Choice Do You Have a Cheating Personality? 191 Linking an Individual’s Personality and Values to the Workplace 191 Person-Job Fit 192 • Person-Organization Fit 192 • Other Dimensions of Fit 193 Cultural Values 194 Hofstede’s Framework 194 • The GLOBE Framework 196 • Comparison of Hofstede’s Framework and the GLOBE Framework 197 Summary 197 Implications for Managers 197 Point/Counterpoint Millennial Are More Narcissistic Than Their Parents 198 CONTENTS 13 Questions for Review 199 Experiential Exercise Your Best Self 199 Ethical Dilemma Personal Values and Ethics in the Workplace 200 Case Incident 1 On the Costs of Being Nice 200 Case Incident 2 The Power of Quiet 201 Perception and Individual Decision Making 206 What Is Perception? 209 Factors That Influence Perception 209 Person Perception: Making Judgments About Others 210 Attribution Theory 211 Career OBjectives So what if I’m a few minutes late to work? 213 Common Shortcuts in Judging Others 213 • Specific Applications of Shortcuts in Organizations 215 Myth or Science? All Stereotypes Are Negative 216 The Link Between Perception and Individual Decision Making 216 Decision Making in Organizations 217 The Rational Model, Bounded Rationality, and Intuition 217 • Common Biases and Errors in Decision Making 219 Influences on Decision Making: Individual Differences and Organizational Constraints 223 Individual Differences 223 • Organizational Constraints 225 What About Ethics in Decision Making? 226 Three Ethical Decision Criteria 226 • Lying 228 An Ethical Choice Choosing to Lie 229 Creativity, Creative Decision Making, and Innovation in Organizations 229 Creative Behavior 229 • Causes of Creative Behavior 231 iO)Qj Personal Inventory Assessments How Creative Are You? 232 Creative Outcomes (Innovation) 233 Summary 234 Implications for Managers 234 Point/Counterpoint Stereotypes Are Dying 235 Questions for Review 236 Experiential Exercise Good Liars and Bad Liars 236 Ethical Dilemma Max’s Burger: The Dollar Value of Ethics 236 Case Incident 1 Too Much of a Good Thing 237 Case Incident 2 The Youngest Billionaire 238 7 Motivation Concepts 244 Motivation and Early Theories 247 Early Theories of Motivation 248 Hierarchy of Needs Theory 248 • Two-Factor Theory 249 • McClelland’s Theory of Needs 250 14 CONTENTS Career OBjectives Why won’t he take my advice? 252 Contemporary Theories of Motivation 252 Self-Determination Theory 253 Myth or Science? Helping Others and Being a Good Citizen Is Good for Your Career 254 Goal-Setting Theory 254 Other Contemporary Theories of Motivation 257 Self-Efficacy Theory 258 • Reinforcement Theory 259 An Ethical Choice Motivated by Big Brother 260 Equity Theory/Organizational Justice 262 • Expectancy Theory 267 Personal Inventory Assessments Work Motivation Indicator 268 Job Engagement 269 Integrating Contemporary Theories of Motivation 269 Summary 271 Implications for Managers 271 Point/Counterpoint Goals Get You to Where You Want to Be 272 Questions for Review 273 Experiential Exercise Organizational Justice Task 273 Ethical Dilemma The New GPA 273 Case Incident 1 The Demotivation of CEO Pay 274 Case Incident 2 The Sleepiness Epidemic 275 Motivation: From Concepts to Applications 280 Motivating by Job Design: The Job Characteristics Model 283 The Job Characteristics Model 283 Job Redesign 285 Job Rotation 285 Myth or Science? Money Can’t Buy Happiness 286 Relational Job Design 286 Personal Inventory Assessments Diagnosing the Need for Team Building 288 Alternative Work Arrangements 288 Flextime 288 • Job Sharing 290 • Telecommuting 291 Career OBjectives How can I get flextime? 292 Employee Involvement and Participation 294 Examples of Employee Involvement Programs 294 Using Rewards to Motivate Employees 296 What to Pay: Establishing a Pay Structure 296 • How to Pay: Rewarding Individual Employees through Variable-Pay Programs 297 An Ethical Choice Sweatshops and Worker Safety 301 Using Benefits to Motivate Employees 302 Flexible Benefits: Developing a Benefits Package 302 CONTENTS 15 Using Intrinsic Rewards to Motivate Employees 303 Employee Recognition Programs 303 Summary 304 Implications for Managers 304 Point/Counterpoint “Face-Time” Matters 305 Questions for Review 306 Experiential Exercise Occupations and the Job Characteristics Model 306 Ethical Dilemma Inmates for Hire 306 Case Incident 1 Motivation for Leisure 307 Case Incident 2 Pay Raises Every Day 307 r ^ The Group - - - - ___A 9 Foundations of Group Behavior 312 Defining and Classifying Groups 315 Social Identity 315 • Ingroups and Outgroups 317 • Social Identity Threat 317 Stages of Group Development 317 Group Property 1: Roles 318 Role Perception 319 • Role Expectations 319 • Role Conflict 320 • Role Play and Assimilation 320 Myth or Science? Gossip and Exclusion Are Toxic for Groups 321 Group Property 2: Norms 322 Norms and Emotions 322 • Norms and Conformity 322 An Ethical Choice Using Peer Pressure as an Influence Tactic 323 Norms and Behavior 324 • Positive Norms and Group Outcomes 325 • Negative Norms and Group Outcomes 325 • Norms and Culture 327 Group Property 3: Status, and Group Property 4: Size and Dynamics 327 Group Property 3: Status 327 • Group Property 4: Size and Dynamics 329 Group Property 5: Cohesiveness, and Group Property 6: Diversity 331 Group Property 5: Cohesiveness 331 • Group Property 6: Diversity 331 Personal Inventory Assessments Communicating Supportively 332 Group Decision Making 333 Groups versus the Individual 333 • Groupthink and Groupshift 334 Career OBjectives Can I fudge the numbers and not take the blame? 335 Group Decision-Making Techniques 336 Summary 337 implications for Managers 338 Point/Counterpoint People Are More Creative When They Work Alone 339 16 CONTENTS Questions for Review 340 Experiential Exercise Surviving the Wild: Join a Group or Go It Alone? 340 Ethical Dilemma It’s Obvious, They re Chinese. 341 Case Incident 1 The Calamities of Consensus 342 Case Incident 2 Intragroup Trust and Survival 343 10 Understanding Work Teams 348 Why Have Teams Become So Popular? 351 Differences Between Groups and Teams 351 Types of Teams 352 Problem-Solving Teams 353 • Self-Managed Work Teams 353 • Cross- Functional Teams 354 • Virtual Teams 355 • Multiteam Systems 355 An Ethical Choice The Size of Your Meeting’s Carbon Footprint 356 Creating Effective Teams 357 Team Context: What Factors Determine Whether Teams Are Successful? 358 • Team Composition 359 Myth or Science? Team Members Who Are “Hot” Should Make the Play 360 Career OBjectives Is it wrong that I’d rather have guys on my team? 363 Team Processes 364 Q O O Personal Inventory Assessments Team Development Behaviors 368 Turning Individuals into Team Players 368 Selecting: Hiring Team Players 368 • Training: Creating Team Players 368 • Rewarding: Providing Incentives to Be a Good Team Player 368 Beware! Teams Aren t Always the Answer 369 Summary 370 Implications for Managers 370 Point/Counterpoint To Get the Most Out of Teams, Empower Them 371 Questions for Review 372 Experiential Exercise Composing the “Perfect” Team 372 Ethical Dilemma The Sum of the Team Is Less Than Its Members 372 Case Incident 1 Tongue-Tied in Teams 374 Case Incident 2 Smart Teams and Dumb Teams 374 Communication 38o Functions of Communication 383 Direction of Communication 385 Downward Communication 385 • Upward Communication 385 • Lateral Communication 386 • Formal Small-Group Networks 386 • The Grapevine 387 Modes of Communication 388 Oral Communication 388 Career OBjectives Isn’t this disability too much to accommodate? 391 Written Communication 392 CONTENTS 17 Myth or Science? Today, Writing Skills Are More Important Than Speaking Skills 395 Nonverbal Communication 396 QlO Q Personal Inventory Assessments Communication Styles 397 Choice of Communication Channel 397 Channel Richness 397 • Choosing Communication Methods 398 • Information Security 400 An Ethical Choice Using Employees in Organizational Social Media Strategy 401 Persuasive Communication 401 Automatic and Controlled Processing 402 Barriers to Effective Communication 403 Filtering 403 • Selective Perception 403 • Information Overload 404 • Emotions 404 • Language 404 • Silence 405 • Communication Apprehension 405 • Lying 406 Cultural Factors 406 Cultural Barriers 406 • Cultural Context 407 • A Cultural Guide 408 Summary 409 Implications for Managers 409 Point/Counterpoint We Should Use Employees’ Social Media Presence 410 Questions for Review 411 Experiential Exercise An Absence of Nonverbal Communication 411 Ethical Dilemma BYOD 412 Case Incident 1 Organizational Leveraging of Social Media 413 Case Incident 2 An Underwater Meeting 413 12 Leadership 4i8 Trait Theories 421 Career GBjectives How can I get my boss to be a better leader? 423 Behavioral Theories 423 Summary of Trait Theories and Behavioral Theories 424 Contingency Theories 425 The Fiedler Model 425 • Situational Leadership Theory 426 • Path-Goal Theory 427 • Leader-Participation Model 427 Contemporary Theories of Leadership 428 Leader-Member Exchange (LMX) Theory 428 • Charismatic Leadership 429 • Transactional and Transformational Leadership 432 Myth or Science? Top Leaders Feel the Most Stress 434 Q O ff* Personal Inventory Assessments Ethical Leadership Assessment 437 Responsible Leadership 437 Authentic Leadership 437 • Ethical Leadership 438 An Ethical Choice Holding Leaders Ethically Accountable 439 Servant Leadership 440 Positive Leadership 440 18 CONTENTS Trust 440 • Mentoring 443 Challenges to Our Understanding of Leadership 444 Leadership as an Attribution 444 • Substitutes for and Neutralizers of Leadership 445 • Online Leadership 446 • Selecting Leaders 446 • Training Leaders 447 Summary 448 Implications for Managers 448 Point/Counterpoint CEOs Start Early 449 Questions for Review 450 Experiential Exercise What Is Leadership? 450 Ethical Dilemma Smoking Success 450 Case Incident 1 My Holiday the Virgin Way 451 Case Incident 2 Leadership Traits 452 Power and Politics 458 Power and Leadership 461 Bases of Power 462 Formal Power 462 • Personal Power 462 • Which Bases of Power Are Most Effective? 463 Dependence: The Key to Power 464 The General Dependence Postulate 464 • What Creates Dependence? 464 • Social Network Analysis: A Tool for Assessing Resources 465 Power Tactics 466 Using Power Tactics 467 • Cultural Preferences for Power Tactics 468 • Applying Power Tactics 468 How Power Affects People 468 Power Variables 469 • Sexual Harassment: Unequal Power in the Workplace 470 Politics: Power in Action 471 Definition of Organizational Politics 471 • The Reality of Politics 472 Causes and Consequences of Political Behavior 473 Factors Contributing to Political Behavior 473 Career OBjectives Should I become political? 475 Myth or Science? Powerful Leaders Keep Their (Fr)Enemies Close 477 How Do People Respond to Organizational Politics? 477 • Impression Management 478 An Ethical Choice How Much Should You Manage Interviewer Impressions? 481 A ^ The Ethics of Behaving Politically 482 Personal Inventory Assessments Gaining Power and Influence 483 Mapping Your Political Career 483 Summary 484 CONTENTS 19 Implications for Managers 485 Point/Counterpoint Everyone Wants Power 486 Questions for Review 487 Experiential Exercise Comparing Influence Tactics 487 Ethical Dilemma How Much Should You Defer to Those in Power? 487 Case Incident 1 Reshaping the Dubai Model 488 Case Incident 2 Barry’s Peer Becomes His Boss 489 Conflict and Negotiation 494 A Definition of Conflict 497 Types of Conflict 497 • Loci of Conflict 499 The Conflict Process 500 Stage I: Potential Opposition or Incompatibility 500 • Stage II: Cognition and Personalization 502 • Stage III: Intentions 502 • Stage IV: Behavior 504 • Stage V: Outcomes 505 Negotiation 507 Bargaining Strategies 508 Myth or Science? Teams Negotiate Better Than Individuals in Collectivistic Cultures 511 The Negotiation Process 511 Individual Differences in Negotiation Effectiveness 513 Career OBjectives How can I get a better job? 514 An Ethical Choice Using Empathy to Negotiate More Ethically 515 Negotiating in a Social Context 518 Third-Party Negotiations 519 Summary 520 Implications for Managers 520 QjO O Personal Inventory Assessments Strategies for Handling Conflict 520 Point/Counterpoint Pro Sports Strikes Are Caused by Greedy Owners 521 Questions for Review 522 Experiential Exercise A Negotiation Role-Play 522 Ethical Dilemma The Lowball Applicant 523 Case Incident 1 Disorderly Conduct 523 Case Incident 2 Is More Cash Worth the Clash? 524 15 Foundations of Organization Structure 528 What Is Organizational Structure? 531 Work Specialization 531 • Departmentalization 533 • Chain of Command 534 • Span of Control 535 • Centralization and Decentralization 536 • Formalization 537 • Boundary Spanning 537 20 CONTENTS Common Organizational Frameworks and Structures 538 The Simple Structure 538 • The Bureaucracy 539 • The Matrix Structure 541 Alternate Design Options 542 The Virtual Structure 542 • The Team Structure 543 Career OBjectives What structure should I choose? 544 An Ethical Choice Flexible Structures, Deskless Workplaces 545 The Circular Structure 545 Personal Inventory Assessments Organizational Structure Assessment 545 The Leaner Organization: Downsizing 546 Why Do Structures Differ? 547 Organizational Strategies 547 • Organization Size 549 • Technology 550 • Environment 550 • Institutions 551 Organizational Designs and Employee Behavior 551 Myth or Science? Employees Can Work Just as Well from Home 552 Summary 554 Implications for Managers 554 Point/Counterpoint The End of Management 555 Questions for Review 556 Experiential Exercise The Sandwich Shop 556 Ethical Dilemma Post-Millennium Tensions in the Flexible Organization 557 Case Incident 1 Kuuki: Reading the Atmosphere 557 Case Incident 2 Boeing Dreamliner: Engineering Nightmare or Organizational Disaster? 558 The Organization System — —- — _____________________________________4 16 Organizational Culture 562 What Is Organizational Culture? 565 A Definition of Organizational Culture 565 • Culture Is a Descriptive Term 565 • Do Organizations Have Uniform Cultures? 566 Myth or Science? An Organization s Culture Is Forever 567 Strong versus Weak Cultures 567 • Culture versus Formalization 568 What Do Cultures Do? 568 The Functions of Culture 568 • Culture Creates Climate 568 • The Ethical Dimension of Culture 569 • Culture and Sustainability 570 • Culture and Innovation 571 • Culture as an Asset 572 • Culture as a Liability 573 Creating and Sustaining Culture 575 How a Culture Begins 575 • Keeping a Culture Alive 575 • Summary: How Organizational Cultures Form 579 CONTENTS 21 How Employees Learn Culture 579 Stories 579 • Rituals 579 • Symbols 580 An Ethical Choice A Culture of Compassion 581 Language 581 Influencing an Organizational Culture 582 An Ethical Culture 582 • A Positive Culture 582 • A Spiritual Culture 585 Career OBjectives How do I learn to lead? 587 The Global Context 587 Summary 589 Implications for Managers 589 Q O)Q Personal Inventory Assessments Comfort with Change Scale 589 Point/Counterpoint Organizations Should Strive to Create a Positive Organizational Culture 590 Questions for Review 591 Experiential Exercise Greeting Newcomers 591 Ethical Dilemma Culture of Deceit 592 Case Incident 1 The Place Makes the People 593 Case Incident 2 Active Cultures 594 Human Resource Policies and Practices 598 Recruitment Practices 601 Selection Practices 601 How the Selection Process Works 601 • Initial Selection 602 Substantive and Contingent Selection 604 Written Tests 604 • Performance-Simulation Tests 606 • Interviews 607 • Contingent Selection Tests 609 Training and Development Programs 609 Types of Training 609 • Training Methods 612 • Evaluating Effectiveness 613 Performance Evaluation 613 What Is Performance? 613 • Purposes of Performance Evaluation 614 • What Do We Evaluate? 614 • Who Should Do the Evaluating? 615 • Methods of Performance Evaluation 616 • Improving Performance Evaluations 617 • Providing Performance Feedback 619 Career OBjectives How do I fire someone? 620 International Variations in Performance Appraisal 621 The Leadership Role of HR 621 Communicating HR Practices 622 • Designing and Administering Benefit Programs 623 • Drafting and Enforcing Employment Policies 623 An Ethical Choice HIV/AIDS and the Multinational Organization 624 Managing Work-Life Conflicts 625 Myth or Science? The 24-Hour Workplace Is Harmful 625 22 CONTENTS Mediations, Terminations, and Layoffs 626 Summary 628 Implications for Managers 628 0*0‘O Personal Inventory Assessments Positive Practices Survey 629 Point/Counterpoint Employers Should Check Applicant Criminal Backgrounds 630 Questions for Review 631 Experiential Exercise Designing an Effective Structured Job Interview 631 Ethical Dilemma Are On-Demand Workers Really Employees? 632 Case Incident 1 Who Are You? 633 Case Incident 2 Indentured Doctors 633 18 Organizational Change and Stress Management 640 Change 643 Forces for Change 643 • Planned Change 644 Resistance to Change 645 Overcoming Resistance to Change 647 • The Politics of Change 649 Approaches to Managing Organizational Change 649 Lewin’s Three-Step Model 649 • Rotter’s Eight-Step Plan 650 • Action Research 651 • Organizational Development 651 Creating a Culture for Change 654 Managing Paradox 655 • Stimulating a Culture of Innovation 655 Creadng a Learning Organization 657 • Organizational Change and Stress 658 Stress at Work 659 What Is Stress? 659 • Potential Sources of Stress at Work 661 Career OBjectives How can I bring my team’s overall stress level down? 663 Individual Differences 664 • Cultural Differences 665 Consequences of Stress at Work 666 Myth or Science? When You’re Working Hard, Sleep Is Optional 667 Managing Stress 668 Individual Approaches 668 • Organizational Approaches 669 An Ethical Choice Manager and Employee Stress during Organizational Change 670 Summary 672 Implications for Managers 672 ©.¡O^©, Personal Inventory Assessments Tolerance of Ambiguity Scale 672 Point/Counterpoint Companies Should Encourage Stress Reduction 673 Questions for Review 674 Experiential Exercise Mindfulness at Work 674 Ethical Dilemma All Present and Accounted For 675 Case Incident 1 Atos: Zero Email Program 676 Case Incident 2 When Companies Fail to Change 677 CONTENTS 23 Appendix Research in Organizational Behavior 682 Comprehensive Cases 689 Glossary 703 Name Index 713 Organization Index 721 Subject Index 725
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genre	(DE-588)4123623-3 Lehrbuch gnd-content
genre_facet	Lehrbuch
id	DE-604.BV043428617
illustrated	Illustrated
indexdate	2024-12-20T17:36:11Z
institution	BVB
isbn	9781292146300 9781292016559
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-028846378
oclc_num	946116118
open_access_boolean
owner	DE-860 DE-1050 DE-2070s DE-92 DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-898 DE-BY-UBR DE-573 DE-M347 DE-859 DE-862 DE-BY-FWS DE-355 DE-BY-UBR DE-858 DE-739
owner_facet	DE-860 DE-1050 DE-2070s DE-92 DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-898 DE-BY-UBR DE-573 DE-M347 DE-859 DE-862 DE-BY-FWS DE-355 DE-BY-UBR DE-858 DE-739
physical	739 Seiten Illustrationen, Diagramme
publishDate	2017
publishDateSearch	2017
publishDateSort	2017
publisher	Pearson
record_format	marc
series2	Always Learning
spellingShingle	Robbins, Stephen P. 1943- Judge, Timothy A. Organizational behavior Organizational behavior Führung (DE-588)4018776-7 gnd Organisationsverhalten (DE-588)4285859-8 gnd Unternehmen (DE-588)4061963-1 gnd Organisationspsychologie (DE-588)4043786-3 gnd Organisation (DE-588)4043774-7 gnd Organisationssoziologie (DE-588)4043788-7 gnd
subject_GND	(DE-588)4018776-7 (DE-588)4285859-8 (DE-588)4061963-1 (DE-588)4043786-3 (DE-588)4043774-7 (DE-588)4043788-7 (DE-588)4123623-3
title	Organizational behavior
title_alt	Organizational behaviour
title_auth	Organizational behavior
title_exact_search	Organizational behavior
title_full	Organizational behavior Stephen P. Robbins, San Diego State University ; Timothy A. Judge, University of Notre Dame
title_fullStr	Organizational behavior Stephen P. Robbins, San Diego State University ; Timothy A. Judge, University of Notre Dame
title_full_unstemmed	Organizational behavior Stephen P. Robbins, San Diego State University ; Timothy A. Judge, University of Notre Dame
title_short	Organizational behavior
title_sort	organizational behavior
topic	Organizational behavior Führung (DE-588)4018776-7 gnd Organisationsverhalten (DE-588)4285859-8 gnd Unternehmen (DE-588)4061963-1 gnd Organisationspsychologie (DE-588)4043786-3 gnd Organisation (DE-588)4043774-7 gnd Organisationssoziologie (DE-588)4043788-7 gnd
topic_facet	Organizational behavior Führung Organisationsverhalten Unternehmen Organisationspsychologie Organisation Organisationssoziologie Lehrbuch
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028846378&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT robbinsstephenp organizationalbehavior AT judgetimothya organizationalbehavior AT robbinsstephenp organizationalbehaviour AT judgetimothya organizationalbehaviour

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