How to give your users the LIS services they want - Pantry, Sheila; Griffiths, Peter 1948- (Facet Pub., 2009)
Includes bibliographical references (pages 137-172) and index
Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want
Keywords: Information services / User education; Libraries / User satisfaction; Library administration; Public services (Libraries); LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General; Bibliotecas / Estudios de usuarios; Bibliotecas / Educación de usuarios; Bibliotheekdiensten; Gebruikersonderzoek; Bibliothek; Dienstleistung; Benutzer; Libraries -- User satisfaction; Information services -- User education