Gespeichert in:
Titel: | Service management theory and practice |
---|---|
Von: |
John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels
|
Person: |
Bryson, John R.
1963- Verfasser aut Sundbo, Jon Fuglsang, Lars Daniels, Peter W. 1945-2019 |
Hauptverfassende: | , , , |
Format: | Buch |
Sprache: | Englisch |
Veröffentlicht: |
Cham
palgrave macmillan
[2020]
|
Notation: | QQ 250 QR 560 |
Schlagwörter: | |
Medienzugang: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032478036&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
Umfang: | xvi, 287 Seiten Illustrationen |
ISBN: | 9783030520595 |
Internformat
MARC
LEADER | 00000nam a2200000 c 4500 | ||
---|---|---|---|
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003 | DE-604 | ||
005 | 20240909 | ||
007 | t| | ||
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020 | |a 9783030520595 |9 978-3-030-52059-5 | ||
035 | |a (OCoLC)1228888332 | ||
035 | |a (DE-599)BVBBV047071029 | ||
040 | |a DE-604 |b ger |e rda | ||
041 | 0 | |a eng | |
049 | |a DE-355 |a DE-1050 | ||
082 | 0 | |a 338.4 |2 23 | |
084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
084 | |a QR 560 |0 (DE-625)142061: |2 rvk | ||
100 | 1 | |a Bryson, John R. |d 1963- |e Verfasser |0 (DE-588)128668202 |4 aut | |
245 | 1 | 0 | |a Service management |b theory and practice |c John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels |
264 | 1 | |a Cham |b palgrave macmillan |c [2020] | |
300 | |a xvi, 287 Seiten |b Illustrationen | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
650 | 4 | |a Services | |
650 | 4 | |a Knowledge Management | |
650 | 4 | |a Operations Management | |
650 | 4 | |a Service industries | |
650 | 4 | |a Knowledge management | |
650 | 4 | |a Production management | |
650 | 0 | 7 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
689 | 0 | 0 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |D s |
689 | 0 | 1 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
689 | 0 | |5 DE-604 | |
689 | 1 | 0 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |D s |
689 | 1 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
689 | 1 | |5 DE-604 | |
700 | 1 | |a Sundbo, Jon |e Verfasser |0 (DE-588)170686132 |4 aut | |
700 | 1 | |a Fuglsang, Lars |e Verfasser |0 (DE-588)1217857249 |4 aut | |
700 | 1 | |a Daniels, Peter W. |d 1945-2019 |e Verfasser |0 (DE-588)129068470 |4 aut | |
776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-3-030-52060-1 |
856 | 4 | 2 | |m Digitalisierung UB Regensburg - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032478036&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-032478036 |
Datensatz im Suchindex
DE-BY-UBR_call_number | 40/QQ 250 B916 |
---|---|
DE-BY-UBR_katkey | 6362772 |
DE-BY-UBR_location | UB Lesesaal Wirtschaft |
DE-BY-UBR_media_number | 069043553418 |
_version_ | 1835101436157886464 |
adam_text | Co rite fits 1 Reading and Managing Service Businesses............................... 1 2 Service Research and Service Theory....................................... 21 3 Business Models and Service Strategy..................................... 41 4 Techno Service Worlds? Digitization of Service Businesses ... 61 5 Service Operations and Productivity....................................... 87 6 Service Personnel and Their Management............................. 105 7 Process and Product Innovation in Service Businesses.......... 129 8 Customer First: Understanding Customers........................... 147 9 Marketing Services.................................................................. 165 10 Internationalizing Service Businesses..................................... 181 11 Supply Chains and Logistics Services..................................... 203 12 Servitization and Manufacturing Companies....................... 223 13 Measuring Company Performance and Customer Satisfaction................................................................................ 239 Reading and Managing Service Businesses: An Integrated Case Study Approach.............................................................. 261 Index................................................................................................. 279 14 IX
|
any_adam_object | 1 |
author | Bryson, John R. 1963- Sundbo, Jon Fuglsang, Lars Daniels, Peter W. 1945-2019 |
author_GND | (DE-588)128668202 (DE-588)170686132 (DE-588)1217857249 (DE-588)129068470 |
author_facet | Bryson, John R. 1963- Sundbo, Jon Fuglsang, Lars Daniels, Peter W. 1945-2019 |
author_role | aut aut aut aut |
author_sort | Bryson, John R. 1963- |
author_variant | j r b jr jrb j s js l f lf p w d pw pwd |
building | Verbundindex |
bvnumber | BV047071029 |
classification_rvk | QQ 250 QR 560 |
ctrlnum | (OCoLC)1228888332 (DE-599)BVBBV047071029 |
dewey-full | 338.4 |
dewey-hundreds | 300 - Social sciences |
dewey-ones | 338 - Production |
dewey-raw | 338.4 |
dewey-search | 338.4 |
dewey-sort | 3338.4 |
dewey-tens | 330 - Economics |
discipline | Wirtschaftswissenschaften |
format | Book |
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id | DE-604.BV047071029 |
illustrated | Illustrated |
indexdate | 2024-12-20T19:08:55Z |
institution | BVB |
isbn | 9783030520595 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032478036 |
oclc_num | 1228888332 |
open_access_boolean | |
owner | DE-355 DE-BY-UBR DE-1050 |
owner_facet | DE-355 DE-BY-UBR DE-1050 |
physical | xvi, 287 Seiten Illustrationen |
publishDate | 2020 |
publishDateSearch | 2020 |
publishDateSort | 2020 |
publisher | palgrave macmillan |
record_format | marc |
spellingShingle | Bryson, John R. 1963- Sundbo, Jon Fuglsang, Lars Daniels, Peter W. 1945-2019 Service management theory and practice Services Knowledge Management Operations Management Service industries Knowledge management Production management Dienstleistungsbetrieb (DE-588)4012181-1 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Servicepolitik (DE-588)4234502-9 gnd Management (DE-588)4037278-9 gnd |
subject_GND | (DE-588)4012181-1 (DE-588)4012183-5 (DE-588)4234502-9 (DE-588)4037278-9 |
title | Service management theory and practice |
title_auth | Service management theory and practice |
title_exact_search | Service management theory and practice |
title_full | Service management theory and practice John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels |
title_fullStr | Service management theory and practice John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels |
title_full_unstemmed | Service management theory and practice John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels |
title_short | Service management |
title_sort | service management theory and practice |
title_sub | theory and practice |
topic | Services Knowledge Management Operations Management Service industries Knowledge management Production management Dienstleistungsbetrieb (DE-588)4012181-1 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Servicepolitik (DE-588)4234502-9 gnd Management (DE-588)4037278-9 gnd |
topic_facet | Services Knowledge Management Operations Management Service industries Knowledge management Production management Dienstleistungsbetrieb Dienstleistungssektor Servicepolitik Management |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032478036&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
work_keys_str_mv | AT brysonjohnr servicemanagementtheoryandpractice AT sundbojon servicemanagementtheoryandpractice AT fuglsanglars servicemanagementtheoryandpractice AT danielspeterw servicemanagementtheoryandpractice |
Inhaltsverzeichnis
UB Lesesaal Wirtschaft
Signatur notieren und vor Ort nutzen oder für zwei Wochen ausleihenSignatur: | 40 QQ 250 B916 |
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Exemplar 1 | entleihbar Vorhanden |